FAQ

SHIPPING & DELIVERY

All orders are despatched via a recorded delivery method and will require a signature on delivery. I am reliant on courier companies and I am unable to provide exact time slots if I am able to provide a one to two hour time slot then this will be provided to you. Please note this is not always possible with each and every order. Once you have placed your order and confirmed the delivery address it is not always possible to change the delivery address so please ensure that you check the address you have provided for delivery.  

 

RETURNS

If a product is faulty in any way, then you can return it within 14 days. Please contact 07803 6000 77 upon receipt of the product quoting your name or order number. You may be required to provide a digital image of the fault (along with a clear description of the problem) in an email to: susan@sendingwithlove.com  In many cases, remedy action can be taken as soon as substantiation of the claim is clear via email.

If the fault cannot be verified over the phone or email, the item may be required to return to us for inspection before a determination can be made as to the state of the product.

 

Please be reminded to review the terms that you agreed to at time of purchase which are on our web site if purchased on-line .


I am  determined that you should be a happy customer, and put in huge efforts to produce the best items, but human error may occasionally surface. If you are unsatisfied, raise your concern. Please note we work in accordance with these provisions:

Non-faulty goods. We cannot accept returns of Non-Faulty goods because the products have been personalised or customised specifically for you. 

 

100% SECURE ORDERING 

I use Paypal for transaction and their security policy can be found at. https://www.paypal.com/re/webapps/mpp/paypal-safety-and-security and details below

Paypal monitor every transaction 24/7 to help prevent against fraud, and identity theft. Every transaction is heavily guarded behind our next-level encryption. If something seems suspicious, our dedicated team of security specialists is immediately on it to help protect you from fraudulent transactions.  Paypal  never ask for any sensitive information from you in an email.

When paying with PayPal, your financial information is never shared with the seller, and you can pay using only your email address and password.

 

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© 2020  by Susan Lee Trading as Sending with Love.com